Refund / Cancellation Policy

Damaged Product

A photo must be sent to flowers@amborella.ca immediately after delivery has been successful (within 3 hours of the arrival) for credit requests to be considered.

Longevity and Quality

We guarantee our flowers to thrive for 24 hours after shipment has been fulfilled. Some individual stems will outlast others. This is normal. If you are not satisfied with your flowers’ longevity or quality you must send an email to: flowers@amborella.ca within 24 hours of receiving the package with a description and a photo for any credit request to be accepted or considered. Partial refunds will be issued for the value of the stems that have been affected, not the entire bouquet. Refunds are only issued in the form of a in-store credit to the customer that is usable for future orders.

Non Delivery

If the flower’s do not arrive on the date that was selected, we need to know right away. Get in touch with us by sending an email to flowers@amborella.ca or call us during customer service (9am – 5pm) hours at 403-386-0330 to speak with someone on our team immediately.

Cancelled Orders

Cancellation requests must be submitted to us by email flowers@amborella.ca. Orders for delivery must be cancelled prior to the day of the original delivery date. An in-store credit will be issued for your next order with us.

Burlap Bouquets

On arrival:

1) Remove the burlap and bag containing the water source. Do not cut the wired tie holding the bouquet together.
2) Recycle the packaging 🙂
3) Fill a clean vessel with warm water. Ideally, you want to ensure that its pretty full, so that all stems are in water and the vase is heavy to avoid tipping over when the flowers are placed in.
4) Firmly hold the flowers and remove the wired tie.
5) Cut the stems with pruning shears or a pairing knife (not scissors!) on an extreme angle proportionally to size of the vase. Please be careful!
6) Immediately place the stems into the vessel after cutting  their ends. This is important for the flowers to be properly hydrated. Tip: Shorter stems last longer.
7) Enjoy!

Next day:

Change the water and re-cut the stems every day to maximize the life of your blooms. (IF you REALLY want them to last long, place them into your fridge at night before you go to bed)

If some blooms are dehydrated:
1) Remove the individual affected stem from the vase.
2) Fill your sink with 2 (ish) inches of water.
3) Cut the end of the stem on an angle and immediately lie it horizontally into the water. Ensure the end of the stem is submerged.
4) Let it soak for approximately one hour
5) Remove the stem and gently shake access water off the blooms. It should be perky and strong.
6) Cut the end again and immediately place back into the vessel.

** This will only work if the flower is weak, dehydrated, but not dried out.

Vase Arrangements

1) Top up the vase with warm water (in case some spilled over while on route to you)
2) Place in a cool area away from drafts and direct sunlight
3) Enjoy!

Next day:

Change the water and re-cut the stems every day to maximize the life of your blooms. (IF you REALLY want them to last long, place them into your fridge at night before you go to bed)

If some blooms are dehydrated:
1) Remove the individual affected stem from the vase.
2) Fill your sink with 2 (ish) inches of water.
3) Cut the end of the stem on an angle and immediately lie it horizontally into the water. Ensure the end of the stem is submerged.
4)Let it soak for approximately one hour
5) Remove the stem and gently shake access water off the blooms. It should be perky and strong.
6) Cut the end again and immediately place back into the vessel.

** This will only work if the flower is weak, dehydrated, but not dried out.

Delivery Policy

Delivery orders must be submitted by 11AM.
We currently service Calgary and surrounding areas
We do not deliver on Sundays at this time.
More on our delivery policy’s below.

Delivery Beyond City Limits

– orders made beyond our delivery limits will be refunded.

Same Day Deliveries

– We outsource our deliveries to a third party. The customer (sender) name and phone number will be given to the courier company to ensure a successful delivery and will contact you directly if information is required while on the road.
– Business deliveries (delivery before 5 Pm): Please ensure you indicate it’s being delivered to a business including the company name.
– We can accommodate same day deliveries after 11 AM, they may be subject to an additional delivery fee. We will contact you by email.
– Specific delivery times cannot be guaranteed

Rush Orders

For order requests that require delivery within a 3 hour window or less, or after our 11am cut off time please call us to place the order. A $20+ delivery charge may apply – depending on the address and time of the call.
We cannot guarantee any delivery with a window of 1 hours or less.

Non Delivery

The driver will make every effort to get the flowers to the recipient with the information given by the sender. Our driver will attempt delivery once. If there are complications we communicate with our customers (sender) and recipients.

We may leave it on the front step if weather permits us to do so. A notification message will be sent out to the recipient and if needed, the sender so they can follow up with the recipient later in the day.

Second Delivery Attempt

If no one is home and the driver isn’t able to connect with the customer or recipient, and we feel that leaving it on the front step is not suitable due to temperature or weather conditions we will bring it back to the shop and wait until we receive more information. The recipients door will be tagged to notify them of the attempt.

If a secondary delivery is desired a reduced delivery fee will apply. We will contact you by phone or email if this is necessary.

Second delivery attempts may be sent out the following day. (If this happens on a Saturday, the flowers will be re-sent on Monday)