Payment & Order Confirmation
Full payment is required at checkout to confirm your order. Once your payment is received, your flowers are scheduled for preparation.

Order Changes or Cancellations
If you need to make a change to your order (e.g., delivery details, card message, or product type), please email orders@amborella.ca or call (403) 386-0330 as soon as possible. Changes must be requested at least 24 hours before the scheduled delivery or pickup date. Once your order has entered production or been delivered, it cannot be modified or refunded.

Refunds & Quality Concerns
We take pride in creating beautiful, fresh designs. If you experience a problem with your order, contact us within 5 days of delivery so we can assess and help resolve the issue. Because flowers are perishable, we are unable to accept returns or issue refunds once the product has left Amborella Floral.

Care Instructions

 – Recut stems and place flowers in fresh water immediately after delivery.

 – Keep flowers away from direct sunlight, heating/cooling vents, and drafts.

 – Add water daily and follow any specific care instructions included with your arrangement.

Substitutions
At Amborella Floral, we always strive to recreate the look and feel of your chosen design using the freshest blooms available. Because flowers are seasonal and supply can vary, substitutions may occasionally be necessary.

If a particular bloom or colour is unavailable, our designers will select a suitable alternative of equal or greater value while maintaining the overall aesthetic and colour palette of your arrangement. If more expensive flowers are required to complete the design, no additional charge will be applied.

Photos shown on our website or submitted by clients are used for inspiration – the final design may vary slightly in composition due to natural variations and seasonal availability.

Last Updated: October 2025