Delivery Policies

SAME DAY DELIVERY

  • We offer same day delivery and the cut-off time is 11:30AM.
  • We are able to offer same day deliveries through our partnership with Deeleeo. All same day deliveries will be delivered in the late afternoon and evening. We are unable to accommodate requests for specific delivery times. Please keep this in mind when ordering same day delivery for a business.

Delivery Fee

  • $13 delivery within Calgary city limits.
  • All other delivery charges vary according to delivery location.

Pickup/Drop Off

  • Unless otherwise discussed/specified on a one-on-one basis, we will be setting pickup and drop off to the following times:
    • Pickup/Drop Off #1: 9AM – 10AM -> Before 4PM
    • Pickup/Drop Off #2: 12PM – 1PM -> Before 9PM

Troubleshooting with Drivers

  • For delivery ETA we encourage all recipients to download the Deeleeo app.
  • We will be providing the number given to the courier company to ensure a successful delivery.
  • Text message notifications are sent to recipient via Deeleeo.

Frozen or Damaged Packages

  • We need to know right away by emailing orders@amborella.ca for us to charge back the delivery company for damaging your product.

Delivery Information

  • We currently service Calgary and surrounding areas.
  • We do not deliver on Sundays.
  • Business deliveries: (delivery before 5PM): Please ensure you indicate it’s being delivered to a business and include the company name. We are unable to accommodate specific timeframes for same day deliveries.
  • Amborella is not responsible for coordinating deliveries with recipients.
  • Specific delivery times cannot be guaranteed.
  • If the customer gives us an incorrect address, we will invoice you for an additional delivery charge.
  • The driver will make every effort to get the flowers to the recipient with the information given by the sender. Our driver will attempt delivery once. If there are complications, we communicate with the customer (sender) and/or recipient. Our driver will not be able to re-route deliveries if the recipient is not home.

If the flowers do not arrive on the date that was selected, we need to know right away. Get in touch with us by sending an email to orders@amborella.ca (Please remember we do not deliver on Sundays).

Second Delivery Attempt

If no one is home and the driver isn’t able to connect with the customer or recipient, and we feel that leaving it on the front step is not suitable due to weather conditions or is at risk for porch poachers we will bring it back to the warehouse.

Second delivery attempts will be sent out the following day. (If this happens on a Saturday, the flowers will be re-sent on Monday).

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