Refund / Cancellation Policy

Refund & Cancellation Policy

Refund Policy

Cut Flower Longevity and Quality

With proper care, it is typical for our flowers to last anywhere from 5 – 7 days. Different varieties of flowers will last longer than others. Some may last up to two weeks!

We guarantee our flowers will thrive for 24 hours after shipment has been fulfilled.

If you are not satisfied with your flowers’ longevity or quality you must send an email to: orders@amborella.ca within 24 hours of receiving the package. We require a description and a photo for any credit request to be accepted or considered.

Proof of purchase will be required.

Partial credit may be issued for the value of the stems that have been affected, not the entire bouquet.

Refunds are issued in the form of an in-store credit that is usable for future orders.

Plant Longevity and Quality

With proper care and the right environment you can expect your new plant to grow to be enjoyed for a long, long time.

Due to the nature of potted plants, they are all FINAL SALE. Once they have left our store, we are unable to exchange or replace them.

Plants / Flowers and Your Pet

Please refer to our plant and flower care pages before purchasing to ensure the flowers / plant is non-toxic to your pet. It is the responsibility of the pet owner to ensure measures are taken to prevent plants or flowers from being consumed.

Please be advised all our fresh / living products are farm grown and not for consumption.

Call your veterinarian right away if you suspect consumption.

Non-Perishable Merchandise

Returns are eligible for exchange or in store credit only.

Proof of purchase will be required

Damaged Product During Delivery

A photo must be sent to flowers@amborella.ca immediately after delivery has been successful (within 3 hours of the arrival) for credit requests to be considered.

Cancellation Policy

Cancelled orders for delivery or pickup

Cancellation requests must be submitted to us by email orders@amborella.ca 24 hours prior to the flowers scheduled delivery date. Please reference your order number.

An in-store credit or a refund will be issued.

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